Termes and conditions

Terms and Conditions for Floating Grip Trading ApS

Floating Grip Trading ApS, Fruebjergvej 3, 2100 Copenhagen, Denmark, VAT-number 37 63 14 50 (hereafter ”Floating Grip®”), run a web-shop from the website www.floatinggrip.com (hereafter ”website”).

Before placing an order at the web-shop you have to accept the following terms and conditions including the withdrawal form (appendix 1) (hereafter “terms and conditions). You accept the terms and conditions by actively ticking the box and thereby confirming that you have read and accepted the terms and conditions.

With your active tick, you accept that we can give you information (legal as well as non-legal) using email and paper – determined by what we deem most relevant. With your active tick, you additionally accept that all correspondence with you may be via electronic communication, especially via e-mail.

These conditions only apply if you are above 18 of age and if you are a private customer. Hence, the purchase is solely for own usage or purchased as a gift to others. You acknowledge this by actively ticking the box and thus accepting the terms and conditions.

Ordering

The website will display a range of items that are offered for sale via the web-shop.

The information relates to among others to an identification of the items in form of an item number, model type, information about what kind of console unit the items can be used with, prices etc. The shipping cost for the ordered items will be displayed separately prior to placing the order.

This information is to provide you with the best prerequisites to judge the items before placing an order on the web-shop.

Even though we always try to keep the web-shop up-to-date there will be instances where we won’t be able to deliver all the items displayed on the web-shop or where we won’t be able to deliver the items at the price displayed on the web-shop.

You therefore accept that the web-shop solely acts as a request for you to give us an offer.

This means that we are not under an obligation to deliver the items that you have ordered. We are first obliged to deliver the items when we have withdrawn the money from your bank account, and thus accepting your offer to order the ordered items.

In your basket, you will see the items that you have selected as well the total cost of the items that you have chosen for your order. The price will be shown in the currency that you have chosen or specific to your country of origin.

You are not bound by your order before you have completed and made your order.

Until you have placed your order, you are free to cancel any time during the ordering process.

Payment

You have the opportunity to pay with the following payment options:

  • Dankort / VISA Dankort
  • VISA
  • VISA Electron
  • Mastercard
  • Maestro
  • JCB
  • American Express
  • PayPal

The payment takes place via an encrypted connection via ePay Payment Solutions or via PayPal. During the payment process you will demanded to provide information that makes it possible to complete the transaction, hereunder card number, safety code and expiration date.

Information about the chosen payment solution will not be stored at Floating Grip®.

Information about the chosen payment solution is handled by our payment service suppliers’ ePay and/or PayPal. It is therefore not possible for an outsider to obtain concrete information about the chosen payment solution in our system, as our system only stores if you chose to pay by card or PayPal.

The total amount for the cost of the purchased items will not be charged to your account before we have shipped the items from our warehouse. It is not until this point that a binding contract between you and Floating Grip have been made.

Handling of order

Our warehouse is notified about your order in the instance that you place it. This happens to ensure that delivery can take place as quickly as possible and also so we can check that we have items in stock.

If we – contrary to expectations – can’t deliver the items that you have ordered we will let you know as soon as possible.

If we have items in stock, we will do our best to deliver the items as quickly as possible. Shipping will most likely occur from our warehouse 1-3 week days from the order date.

Order confirmation

When you have confirmed the payment of your selected items, you will receive an auto-generated e-mail containing a confirmation from us.

The e-mail contains a summary of your order that states which items you have ordered including item specification, number, price that contains a VAT specification, fees and delivery costs, order number as well as which delivery method and delivery address that you chose. You should save this e-mail so you quickly can get help from our customer support service if it should be necessary.

The auto-generated e-mail is not an accept from us regarding your offer, but only inform you that we have received your order and that we will handle it.

Information regarding shipping

When the items have been sent from our warehouse you will receive an email informing you of this.

This email will include a reference to your order number.

The e-mail will additionally contain the following information that are relevant to you and that you should save;

  • Invoice regarding your purchase in a pdf-file
  • These terms and conditions and the cancellation form found as pdf in appendix 1
  • Invoice for your purchase in a pdf-file
Delivery

You can’t come yourself and pick up your items at our address.

Instead, you will receive your items in a package delivered by a carrier chosen by Floating Grip®.

You will pay the delivery cost. The delivery cost depends on which and how many items you have ordered as well as where you want them delivered. These costs will be announced to you both before placing the final order at the web-shop as well as on the final invoice.

Unfortunately, we can’t assume any responsibility if you receive your items later than expected. You can, however, claim a delay, if the items haven’t been delivered to you 30 days from the day, where you got the e-mail with the information that we have shipped the items as stated in section 5 “information regarding shipping”.

Right of cancellation

You as the consumer has the right to – without any justification – to cancel your purchase up-until 14 days from the day, where you – or a third party, which is not the carrier – have received the items in your physical possession.

To invoke your right of cancellation you must before the 14-day deadline inform us, that you wish to invoke your right to cancel the agreement.

This can happen by filling out the standard cancellation form, which is found in appendix 1. Use of the standard cancellation form is not obligatory.

You can also send us an unambiguous statement that you wish to cancel your purchase.

You can send the filled out standard cancellation form or the unambiguous statement that you wish to cancel your purchase to;

 

Floating Grip Trading ApS

Fruebjergvej 3

2100 Copenhagen

Denmark

 

E-mail: support@floatinggriptrading.com

 

The cancellation deadline is fulfilled if you within the expiration date of 14 days have sent your statement that you wish to cancel your purchase.

If you have chosen to use your right to cancel the purchase we will refund all payments from you regarding the cancelled purchase hereunder also the possible delivery costs that you have incurred.

The return payment will happen without any undue delay and no later than 14 days from the date of which we have received your statement from you regarding your wish to cancel the purchase.

We will transfer the refund using the same payment solution that you used in the initial transaction.

We can however withhold your refund until we have received the items from you or until you have shown documentation proofing you have returned the items – depending on which one is the first.

Cookie policy

This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Returning after having cancelled the purchase

If you have regretted your purchase, you must return the items to us without any undue delay and no later than 14 days from the date of which you have informed us that you wish to invoke your right to cancel the purchase.

You can’t return the items personally by delivering them to Floating Grip®.

 

You must send the items to;

Floating Grip Trading ApS

Fruebjergvej 3

2100 Copenhagen

Denmark

 

You must yourself incur the expenses associated with the return of the items.

It is your responsibility if the items are lost or damaged during the shipment.

In case the items value are depreciated upon arrival and this depreciation is due to other handling than what is necessary to determine the items extent, capabilities, and the way the items work, you will be held liable for the depreciation. The value of the depreciation will be deducted from the amount you will receive from us.

Error in shipment

If we by a mistake haven’t delivered the items that you have ordered and are stated on your invoice and/or on your order confirmation you must contact our customer support via e-mail at support@floatinggriptrading.com, where we ask that you supply us with your order number. We will then as quickly as possible investigate your order and get back to you.

Claims

In case you have purchased items at the web-shop and they despite our quality control should give rise to making a claim, we ask that you return the items;

Floating Grip Trading ApS

Fruebjergvej 3

2100 Copenhagen

Denmark

Before returning the items, we ask that you contact us in advance on e-mail at support@floatinggriptrading.com so we can discuss the claim before the return of the items.

You won’t have to pay for return cost for wanting items if you use the same shipment service as when you received the items. If the items are wanting, we will then try to help the situation by sending replacement items that are identical to the wanting items. This will happen as soon as we have had the opportunity to investigate the wanting items.

If it is not possible to send you the replacement items or it is not possible to send you identical replace items we will refund you the amount that you have paid for the mentioned items. This will typically take place via the payment service you used to make the initial transaction.

Your purchase is in total covered by the Danish sale of goods act.

Responsibility

Floating Grip® is in no way accountable for any type of damage or injury caused by the items bought on the web-shop if the items are used in a way that they weren’t designed for or in any other way that is in violation with the instructions accompanying the items.

In this instance, we will make you aware that you must only use the items with the consoles that the concrete items are specifically developed for. Floating Grip® is therefore not accountable if you for instance use an item developed for PS4 Pro on a PS4 slim.

Likewise you need to be aware that Microsoft recommends that you place the XBOX ONE vertically when the disc is being used, which is why we recommend to dismount the XBOX ONE when the disc is being used. If you don’t use the disc in the XBOX ONE you can keep it in the grip.

Floating Grip® is in no way accountable for any form of direct or indirect losses.

Reservations

We take reservations for typing errors, changes in prices and sold out items that are display at the web-shop. Information on the web-shop can be changed without any warning.

Complaints

If you as a consumer have bought an item from us and you wish to complain about the items, you can for a fee make a complaint at “Center for Klageløsning” at the “Danish association for competitiveness and consumer”. You must in this respect be aware that the association only handles complaints where the value of the item is between 1.000 DKK and 100.000 DKK. It is however possible to get a dispensation for these amounts.

The complaint can be sent to “Klageløsning”:

Center for Klageløsning hos Konkurrence- og Forbrugerstyrelsen

Carl Jacobsens Vej 35

2500 Valby

Denmark

You can also file a complaint to “Center for Klageløsning” online via the website wwww.forbrug.dk under “klagemuligheder”.

For more information please see the website: www.forbrug.dk.

You can also use the EU commission online complaint portal to file a complaint. This is especially relevant if you are a citizen with residence in another EU country. Complaints can be filed via the following link: https://webgate.ec.europa.eu/odr.

When filing a complaint you can use support@floatinggriptrading.com as our contact address.

Contact information

If you need to get in contact with Floating Grip®, you can send an e-mail to: support@floatinggriptrading.com

You can also send regular mail to;

Floating Grip Trading ApS

Fruebjergvej 3

2100 Copenhagen

Denmark

Invalidity

If one or more of the clauses in the terms and conditions are declared invalid, illegal or in feasible none of the other clauses in these terms and conditions shall then be affected by this or be reduced hereof.

Law and venue

Any dispute that must occur between you and Floating Grip® shall be decided by Danish law hereunder the Danish act of goods sold, with the exception of Danish law that leads to the use of other national laws other than the Danish law. The international purchase law (CISG) shall neither fully nor partly be used in a dispute between you and Floating Grip®.

Any dispute between you and Floating Grip® that can’t be settled out of court shall then be settled by the Danish court of law with the Law at Frederiksberg as the first venue.

Please find the withdrawal form in the following link.
Fill in all the required informations and enclose it with the parcel you return.

 

Download:

WITHDRAWAL FORM - Floating Grip Trading ApS