Termes and conditions
Terms and Conditions for Floating Grip Trading ApS
Floating Grip Trading ApS, Emil Holms Kanal 14, 2300 Copenhagen, Denmark, VAT-number 37 63 14 50 (hereafter ”Floating Grip®”), run a web-shop from the website www.floatinggrip.com (hereafter ”website”).
Before placing an order at the web-shop you have to accept the following terms and conditions including the withdrawal form (appendix 1) (hereafter “terms and conditions). You accept the terms and conditions by actively ticking the box and thereby confirming that you have read and accepted the terms and conditions.
With your active tick, you accept that we can give you information (legal as well as non-legal) using email and paper – determined by what we deem most relevant. With your active tick, you additionally accept that all correspondence with you may be via electronic communication, especially via e-mail.
These conditions only apply if you are above 18 of age and if you are a private customer. Hence, the purchase is solely for own usage or purchased as a gift to others. You acknowledge this by actively ticking the box and thus accepting the terms and conditions.
The website will display a range of items that are offered for sale via the web-shop.
The information relates to among others to an identification of the items in form of an item number, model type, information about what kind of console unit the items can be used with, prices etc. The shipping cost for the ordered items will be displayed separately prior to placing the order.
This information is to provide you with the best prerequisites to judge the items before placing an order on the web-shop.
Even though we always try to keep the web-shop up-to-date there will be instances where we won’t be able to deliver all the items displayed on the web-shop or where we won’t be able to deliver the items at the price displayed on the web-shop.
You therefore accept that the web-shop solely acts as a request for you to give us an offer.
This means that we are not under an obligation to deliver the items that you have ordered. We are first obliged to deliver the items when we have withdrawn the money from your bank account, and thus accepting your offer to order the ordered items.
In your basket, you will see the items that you have selected as well the total cost of the items that you have chosen for your order. The price will be shown in the currency that you have chosen or specific to your country of origin.
You are not bound by your order before you have completed and made your order.
Until you have placed your order, you are free to cancel any time during the ordering process.
You have the opportunity to pay with the following payment options:
- Dankort / VISA Dankort
- VISA Electron
- American Express
The payment takes place via an encrypted connection via ePay Payment Solutions or via PayPal. During the payment process you will demanded to provide information that makes it possible to complete the transaction, hereunder card number, safety code and expiration date.
Information about the chosen payment solution will not be stored at Floating Grip®.
Information about the chosen payment solution is handled by our payment service suppliers’ ePay and/or PayPal. It is therefore not possible for an outsider to obtain concrete information about the chosen payment solution in our system, as our system only stores if you chose to pay by card or PayPal.
The total amount for the cost of the purchased items will not be charged to your account before we have shipped the items from our warehouse. It is not until this point that a binding contract between you and Floating Grip have been made.
Our warehouse is notified about your order in the instance that you place it. This happens to ensure that delivery can take place as quickly as possible and also so we can check that we have items in stock.
If we – contrary to expectations – can’t deliver the items that you have ordered we will let you know as soon as possible.
If we have items in stock, we will do our best to deliver the items as quickly as possible. Shipping will most likely occur from our warehouse 1-3 week days from the order date.
When you have confirmed the payment of your selected items, you will receive an auto-generated e-mail containing a confirmation from us.
The e-mail contains a summary of your order that states which items you have ordered including item specification, number, price that contains a VAT specification, fees and delivery costs, order number as well as which delivery method and delivery address that you chose. You should save this e-mail so you quickly can get help from our customer support service if it should be necessary.
The auto-generated e-mail is not an accept from us regarding your offer, but only inform you that we have received your order and that we will handle it.
When the items have been sent from our warehouse you will receive an email informing you of this.
This email will include a reference to your order number.
The e-mail will additionally contain the following information that are relevant to you and that you should save;
- Invoice regarding your purchase in a pdf-file
- These terms and conditions and the cancellation form found as pdf in appendix 1
- Invoice for your purchase in a pdf-file
You can’t come yourself and pick up your items at our address.
Instead, you will receive your items in a package delivered by a carrier chosen by Floating Grip®.
You will pay the delivery cost. The delivery cost depends on which and how many items you have ordered as well as where you want them delivered. These costs will be announced to you both before placing the final order at the web-shop as well as on the final invoice.
Unfortunately, we can’t assume any responsibility if you receive your items later than expected. You can, however, claim a delay, if the items haven’t been delivered to you 30 days from the day, where you got the e-mail with the information that we have shipped the items as stated in section 5 “information regarding shipping”.
You as the consumer has the right to – without any justification – to cancel your purchase up-until 14 days from the day, where you – or a third party, which is not the carrier – have received the items in your physical possession.
To invoke your right of cancellation you must before the 14-day deadline inform us, that you wish to invoke your right to cancel the agreement.
This can happen by filling out the standard cancellation form, which is found in appendix 1. Use of the standard cancellation form is not obligatory.
You can also send us an unambiguous statement that you wish to cancel your purchase.
You can send the filled out standard cancellation form or the unambiguous statement that you wish to cancel your purchase to;
(See information inside the return slips)
The cancellation deadline is fulfilled if you within the expiration date of 14 days have sent your statement that you wish to cancel your purchase.
If you have chosen to use your right to cancel the purchase we will refund all payments from you regarding the cancelled purchase hereunder also the possible delivery costs that you have incurred.
The return payment will happen without any undue delay and no later than 14 days from the date of which we have received your statement from you regarding your wish to cancel the purchase.
We will transfer the refund using the same payment solution that you used in the initial transaction.
We can however withhold your refund until we have received the items from you or until you have shown documentation proving you have returned the items – depending on which one is the first.
If you have regretted your purchase, you must return the items to us without any undue delay and no later than 14 days from the date of which you have informed us that you wish to invoke your right to cancel the purchase.
You can’t return the items personally by delivering them to Floating Grip®.
You must send the items to;
(See information inside the return slips)
You must yourself incur the expenses associated with the return of the items.
It is your responsibility if the items are lost or damaged during the shipment.
In case the items value are depreciated upon arrival and this depreciation is due to other handling than what is necessary to determine the items extent, capabilities, and the way the items work, you will be held liable for the depreciation. The value of the depreciation will be deducted from the amount you will receive from us.
If we by a mistake haven’t delivered the items that you have ordered and are stated on your invoice and/or on your order confirmation you must contact our customer support via e-mail at firstname.lastname@example.org, where we ask that you supply us with your order number. We will then as quickly as possible investigate your order and get back to you.
In case you have purchased items at the web-shop and they despite our quality control should give rise to making a claim, we ask that you return the items;
Floating Grip Trading ApS
Emil Holms Kanal 14
2300 Copenhagen S
Before returning the items, we ask that you contact us in advance on e-mail at email@example.com so we can discuss the claim before the return of the items.
You won’t have to pay for return cost for wanting items if you use the same shipment service as when you received the items. If the items are wanting, we will then try to help the situation by sending replacement items that are identical to the wanting items. This will happen as soon as we have had the opportunity to investigate the wanting items.
If it is not possible to send you the replacement items or it is not possible to send you identical replace items we will refund you the amount that you have paid for the mentioned items. This will typically take place via the payment service you used to make the initial transaction.
Your purchase is in total covered by the Danish sale of goods act.
Floating Grip® is in no way accountable for any type of damage or injury caused by the items bought on the web-shop if the items are used in a way that they weren’t designed for or in any other way that is in violation with the instructions accompanying the items.
In this instance, we will make you aware that you must only use the items with the consoles that the concrete items are specifically developed for. Floating Grip® is therefore not accountable if you for instance use an item developed for PS4 Pro on a PS4 slim.
Likewise you need to be aware that Microsoft recommends that you place the XBOX ONE vertically when the disc is being used, which is why we recommend to dismount the XBOX ONE when the disc is being used. If you don’t use the disc in the XBOX ONE you can keep it in the grip.
Floating Grip® is in no way accountable for any form of direct or indirect losses.
We take reservations for typing errors, changes in prices and sold out items that are display at the web-shop. Information on the web-shop can be changed without any warning.
If you as a consumer have bought an item from us and you wish to complain about the items, you can for a fee make a complaint at “Center for Klageløsning” at the “Danish association for competitiveness and consumer”. You must in this respect be aware that the association only handles complaints where the value of the item is between 1.000 DKK and 100.000 DKK. It is however possible to get a dispensation for these amounts.
The complaint can be sent to “Klageløsning”:
Center for Klageløsning hos Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
You can also file a complaint to “Center for Klageløsning” online via the website wwww.forbrug.dk under “klagemuligheder”.
For more information please see the website: www.forbrug.dk.
You can also use the EU commission online complaint portal to file a complaint. This is especially relevant if you are a citizen with residence in another EU country. Complaints can be filed via the following link: https://webgate.ec.europa.eu/odr.
When filing a complaint you can use firstname.lastname@example.org as our contact address.
If you need to get in contact with Floating Grip®, you can send an e-mail to: email@example.com
You can also send regular mail to;
Floating Grip Trading ApS
Emil Holm Kanal 14
2300 Copenhagen S
If one or more of the clauses in the terms and conditions are declared invalid, illegal or in feasible none of the other clauses in these terms and conditions shall then be affected by this or be reduced hereof.
Any dispute that must occur between you and Floating Grip® shall be decided by Danish law hereunder the Danish act of goods sold, with the exception of Danish law that leads to the use of other national laws other than the Danish law. The international purchase law (CISG) shall neither fully nor partly be used in a dispute between you and Floating Grip®.
Any dispute between you and Floating Grip® that can’t be settled out of court shall then be settled by the Danish court of law with the Law at Frederiksberg as the first venue.
Effective 23 May, 2018
If you have any questions or concerns about our use of your Personal Information, then please contact us at firstname.lastname@example.org.
FLOATING GRIP® is a company selling gaming gadgets for the eSport industry.
The Personal Information that we may collect broadly falls into the following categories:
(i) Information you provide to us: In the course of engaging with our Services, you may provide Personal Information about you and your Contacts. Personal Information is often, but not exclusively, provided to us when you sign up for and use the Services, consult with our customer service team, send us an email or communicate with us in any other way.
We will let you know prior to collection whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information. By giving us this information, you agree to this information being collected, used and disclosed.
(iii) Information we collect from other sources: From time to time, we may obtain information about you or your Contacts from third-party sources, such as public databases, social media platforms, third-party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us.
We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:
- To bill and collect money owed to us by you.
- To send you system alert messages.
- To communicate with you about your account and provide customer support.
- To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
- To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar legal proceeding.
- To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- To provide, support and improve the Services. For example, this may include sharing your or your Contacts’ information with third parties in order to provide and support our Services or to make certain features of the Services available to you.
- To provide suggestions to you.
- For our data analytics projects. Our data analytics projects use data from FLOATING GRIP® accounts, including Personal Information of Contacts, to provide and improve the Services.
- Other purposes. To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.
Cookies and Tracking Technologies
We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. For example, we use web beacons in the emails we send on your behalf. These web beacons track certain behaviour such as whether the email sent through the Services was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as the recipient’s IP address, browser, email client type and other similar details. Reports are also available to us when we send email to you, so we may collect and review that information.
Privacy for visitors
Information we collect
(i) Information you provide to us on the Websites or otherwise: Certain parts of our Websites may ask you to provide Personal Information voluntarily. For example, we may ask you to provide certain Personal Information (such as your name, contact details, company name, profile information). You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records.
The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information. We will also let you know prior to collection whether the provision of the Personal Information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.
(ii) Information we collect automatically through the Websites: When you visit our Websites, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered Personal Information under applicable data protection laws.
Use of Personal Information
We may use the information we collect through our Websites for a range of reasons, including:
- To provide, operate, optimize, and maintain our Websites.
- To send you information for marketing purposes, in accordance with your marketing preferences.
- To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.
- To manage our Websites and system administration and security.
- To improve the navigation and content of our Websites.
- To identify any server problems or other IT or network issues.
- To process transactions and to set up online accounts.
- To compile aggregated statistics about site usage and to better understand the preferences of our Visitors.
- To carry out research and development to improve our products and services.
- To customize content and layout of the Website.
- To carry out other legitimate business purposes, as well as other lawful purposes.
Public Information and Third-Party Websites
Blog. We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us. If we are unable to remove your information, we will tell you why.
Cookies and Tracking Technologies
This form needs to be enclosed in the parcel you return. If you do not enclose it, we are not able to proceed with the return process when the product enters our stock house.