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We are happy to help you

Customer service is very important and we do our very best to offer you the best possible service.

We strive to reply within 24 hours (except for the weekends and holidays). 

Our mission is to make you happy.

FAQ

Here is our collection of most frequently asked questions. We hope this is helpful to you.

If you still have questions please provide us with your order number in the mail as this will make it more easy for us to find your order details and thereby speed up the process.

What is the expected time of arrival for my order?

We know you are excited about your purchase and we therefore strive to make the shipping process as smoothly as possible.

Using the following link, you are able to find the the estimated shipping time: Shipping

As soon as the order is shipped you will shortly afterwords receive your tracking number to keep track of the parcel.

Can I track my order?

We know tracking your order is important to you. Therefore we have of course made it possible for you to track your order.

You will receive a tracking number for your order as soon as is has been shipped from us. 

I can’t find my order confirmation?

All of our order e-mails are being sent automatically.

First of all please check your spam inbox as it might have been caught by the filter. If you still can’t find it, please contact us through the contact form above or send an e-mail to support@floatinggriptrading.com

To validate your identity we will match the e-mail used for the purchase with the e-mail used to contact us. Once we know that it is the same e-mail we will send you a copy of the order confirmation e-mail.

Can I change the e-mail used for placing an order?

It's easy to change so don't you worry. Simply contact us through the contact form above or send an e-mail to support@floatinggriptrading.com. Please provide us with your order number (if available) or with your full name. We will then find you in our system and correct your e-mail address.

I mistakenly wrote the wrong shipping address, what to do?

In case your order was already shipped please contact us as soon as possible through the contact form above or send an e-mail to support@floatinggriptrading.com. We will then contact you to arrange on how to resend a new one.

If you order hasn't been shipped yet we can correct your shipping address right away.

Please provide us with your order number as this will speed up the process.

Missing your order? Don't worry we are here to help you

If you still after the estimated shipping time haven't received your order, please contact us through the contact form above or at support@floatinggriptrading.com.

First, we will have to check whether your shipping address is correct and then we will assist in location the parcel and together with you solve the issue.

Please keep in mind that we have no control over the parcel once shipped. However, we will do our very best to help you.

Opening hours

9am - 3pm everyday

We are ready to serve you with the best possible support from from 9am to 3pm.

Mail us

support@floatinggriptrading.com

Send us an e-mail. We are ready to help you and will get back to you as soon as possible. 

Reply within 24 hours

We strive to reply within 24 hours on e-mail Monday to Friday (except holidays).

Contact through social media platforms is about 1-3 days.

We are social

If you prefer to contact us through Facebook or Instagram, please feel free to do so. Please just be aware that the reply time is a bit longer.
We wish to bring you relevant and interesting news, share our story with you and ultimately inspire you on a daily basis.